Política de reembolso

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your CoolSpritz™ order to request a return.

To be eligible for a return, your item must be unused, clean, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at coolspritzstore@gmail.com.

Returns must be sent to the return address provided by our support team after your return request has been approved. Please do not send your item back before contacting us. Items sent back without first requesting a return will not be accepted.

If your return is accepted, we’ll send you return instructions and, where applicable, a return shipping label or return address. You can always contact us for any return questions at coolspritzstore@gmail.com.

Damages and Issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on used bottles, opened items that show signs of use, or products that are not in their original condition, unless the item is defective, damaged, or incorrect.

We also cannot accept returns on gift cards.

If you have questions about whether your item is eligible for return, please contact us at coolspritzstore@gmail.com before sending anything back.

Exchanges

The fastest way to make sure you get what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be unused, clean, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and we’ll let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at coolspritzstore@gmail.com.